Return Policy
— Your peace of mind first
Total satisfaction guarantee.
You have 30 days from the receipt of your order to request a return or exchange, no questions asked and no hassle.
How it works
01
Contact usWrite to us at hola@auren.com indicating your order number and the reason for the return.
02
We arrange pickupWe will send you return instructions within 24 business hours.
03
Full refundOnce the product is received, we will process a full refund within 3-5 business days to the original payment method.
Conditions
- ✦The product must be in its original packaging and in normal use condition.
- ✦The maximum period to request a return is 30 calendar days from receipt.
- ✦Products with physical damage caused by misuse are not eligible for return.
Have questions? Write to us at hola@auren.com — we respond within 24 business hours.